alara jewelry warranty services
No need to worry about purchasing online or in-store from Alara Jewelry, because every piece comes with an automatic three-month warranty.
This warranty covers you in case of manfacturing defects, and we are so sure of the quality of our pieces, that we proudly warrant them against those defects.
However, since fine jewelry is crafted using precious metals and gems that can be affected by day-to-day wear, and since how jewelry is worn varies dramatically from person to person, you might consider our Premier Lifetime Warranty.
ALARA AUTOMATIC
THREE-MONTH WARRANTY
Basically, this warranty is to cover you in the case of a manufacturing defect, which is something that would occur within three months:
Although these things rarely occur, we want you to feel confident buying online from Alara.
To be clear, there are certainly breaks, bruises, and "oopsies" that can occur in the first three months that are not due to a manufacturing defect.
We will happily and transparently "show and tell" under a microscope if an unfortunate incident happens in the first three months. Under magnification, it is easy for us to determine if a manufacturing defect was at play, or not. If so, we will gladly take care of it under the automatic three-month warranty.
Most importantly, we truly enjoy educating on proper jewelry care and maintenance, even if your jewelry wasn't purchased at Alara. If your jewelry was purchased at Alara, we typically dispense that important info before you leave with your new treasure. But sometimes, the person purchasing and the person wearing are not one and the same.
WHY SHOULD YOU CONSIDER the alara premier LIFETIME JEWELRY WARRANTY?
While our automatic three-month warranty is a great start to your jewelry care journey, it does not cover the "oopsies" that can occur starting at day one.
The Alara Premier Lifetime Jewelry Warranty covers the vast majority of blunders and errors that are not covered by your jewelry insurance.
our premier warranty means more sparkle and less drama
Avoid the sadness of lost stones and broken pieces!
Our Premier Lifetime Warranty prevents many of such problems, because it requires the pieces be inspected and cleaned at regular intervals, allowing us to spot wear before it becomes too severe. We can intervene with preventative maintenance at the right time!
Deferring such maintenance is far more costly and emotionally devastating in the long run. Much like a car, jewelry pieces will eventually reach the point of no return. (Would you drive your car without regular oil changes?)
QUALITY JEWELRY + LIFETIME WARRANTY = YOUR PEACE OF MIND
Our Premier Lifetime Maintenance Warranty is offered through the people who know your jewelry best: the Alara Team!
Ultimately, the jewelry covered by an Alara Jewelry Premier Lifetime Warranty enjoys less breakage and longer lifespans because we make sure that customers are starting with jewelry the quality of which won't over-burden the warranty program.
In other words, jewelry that's crafted correctly by talented artisans (as opposed to mass-produced), using quality materials and techniques, combined with inspection and preventative maintenance, allows you to have pieces that last a lifetime.
don't get caught paying for repairs out of pocket
Everyone (even those who are "careful with their jewelry") must have their jewelry repaired and maintained at some point. This is due to the fact that jewelry metals wear down with time.
With the Alara Jewelry Premier Lifetime Warranty Plan, most common repairs and maintenance services are included, as opposed to being paid for a la carte. In fact, between this plan and all-perils jewelry insurance, you will have hardly a care in the world about your jewelry.
things you don't need to worry about...
WHAT THE PREMIER LIFETIME WARRANTY INCLUDES:
• one-time ring re-sizing (when possible, excludes eternity rings)
• one-time re-shank
• re-tipping of prongs
• tightening of stones
• refinishing and/or polishing
• polishing
• loose earring backs
• replacement of round white diamonds up to 0.20 ct apiece
• repair cracked shank
• replacement of broken prongs
• broken earring posts
• broken clasps on bracelets or chains
• once-annual rhodium plating
• one-time ring re-soldering to another ring
• automatic email reminders for required 4-month clean-and-check service
the cost of peace of mind
The Alara Jewelry Premier Lifetime Warranty Plan is available on pieces over $1,500 each in value, and a separate plan must be purchased for each piece you wish to have covered. Your warrantied pieces are covered for the lifetime of the plan's purchaser.
If you are wondering, "Do I need this warranty plan?"-- no worries! If your piece will not garner benefit from being covered, we will not allow you to purchase this plan. For instance, we carry a handful of designers who require all repair work be done by them. Or, if you purchase a heavy gold necklace that does not contain gems, the only thing covered by this warranty would be the clasp. We will not sell you the warranty in either of these cases.
The pricing varies with the value of the item, and is shown below.
alara jewelry premier lifetime warranty
how much does this cost?
To calculate the price of your warranty, you use the full retail price (even if you purchased at a discount) and multiply it by the corresponding percentage. Each piece requires its own warranty.
This is a warranty that lasts for your lifetime.
how can i guarantee my jewelry will always be covered?
A portfolio will be provided to you upon your purchase of an Alara Jewelry Premier Lifetime Warranty. This will include: recommendations for how to care for your fine jewelry piece, receipts of your purchase, as well as an “inspection sheet” that is essential for keeping your Alara Jewelry Premier Lifetime Warranty in force.
The inspection sheet has a section for Alara staff to record inspection dates (required every four months). Each entry ensures that the jewelry is up-to-date on needed maintenance and eligible for continued warranty coverage. Please remember to bring your portfolio to every inspection appointment. You will receive automated reminders of your 4-month inspections at no charge.
