FAQ
We offer tracked, insured shipping on all orders. Most items ship within 1–3 business days. Custom or made-to-order pieces will note their timelines on the product page.
At checkout, you can choose expedited options. You’ll receive an email with your tracking number once your order ships.
We offer returns or exchanges within 14 days of delivery on unworn, non-custom items in original condition. Custom, resized, or special-order items are typically final sale.
- Start by contacting us with your order number.
- Use the insured label we provide for safe transit.
Yes, our designers create one-of-a-kind custom pieces and heirloom redesigns. We guide you from concept to finished jewel, including sketches, CAD, and gemstone selection.
Most projects take 4–8 weeks, depending on complexity and approvals.
We perform most ring resizes in-house. Typical turnaround is 2–7 business days, depending on metal type, stone setting, and sizing direction.
Some designs require special methods. We’ll evaluate your ring and give a firm estimate before any work begins.
We prioritize responsible sourcing, including recycled precious metals and transparently sourced gemstones. When available, we share origin details, such as Montana sapphires and other traceable gems.
Our goal is to balance beauty, durability, and ethics in every piece.